The AI revolution has brought significant transformational developments in almost any industry, especially e-commerce development services. Even leading brands are seeking to integrate the potential of chatbots to boost their sales and lead generation. However, does the chatbot feature the big wave of things in e-commerce? Is it really worth contacting an e-commerce website builder to get done for your site? Let us explore.
What Are E-commerce Chatbots?
ECommerce chatbot, an AI-powered technology is a virtual assistant that is built to interact with customers and engage them at every stage of their buying journey. Typically, these interactions occur depending on predefined conditions, triggers, and events that revolve around the customer journey.
Should you think about a chatbot when building an e-commerce website?
Integrating a chatbot into your e-commerce store can drastically improve the online experiences of buyers. The prediction that over 95% of all retail purchases can happen online, by 2040, indicates the power of chatbots to meet the growing demands of customers.
Just like a human sales assistant, the chatbot can handle and answer the queries of customers related to a purchase. It is capable of answering frequently asked questions of buyers, follow-up questions, and consolidating user reviews and all steps towards encouraging the customer to make a purchase.
Proven Benefits Of Chatbot In Improving E-commerce Sales
Gives personalized recommendation
Chatbots and similar virtual assistants are designed to analyze and understand customer preferences, buying habits, and purchase history and thus offer tailored product recommendations.
24/7 Customer Service
AI chatbots are capable of handling repetitive questions of customers 24/7.
Recover abandoned cart
Often customers can leave items in the cart without checking out. It has been estimated that the average abandoned cart rate is over 70%. Chatbots can encourage and boost the customers towards completing a purchase through timely reminders.
Reduces cost on human agents
Chatbots can save the cost of hiring humans on a shift basis for all-around say support. Since chatbots can deal with queries of buyers 24/7, you can save costs drastically.
Integrate a Chatbot at an e-commerce website development cost
Leverage the power of chatbots by contacting a leading e-commerce web developer!
